Help Desk

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FAQ

Lightroom Presets

Answers to your all Queries about Lightroom Presets

Firstly you need to login your picartainment dashboard (https://www.picartainment.com/). Then in account section you need to search a download. After this you can access the file in zip format.

Or

you can download it at your mail, you received a mail with this order link.

Firstly you need to login your picartainment dashboard (https://www.picartainment.com/). Then in account section you need to search a download. After this you can access the file in zip format.

Or

you can download it at your mail, you received a mail with this order link.

This file is in .zip format. first of all, you need to extract it to use them.

We have made a proper guidance tutorial .To know how to use this preset. Go with the below link.

We have made a proper guidance tutorial. To know how to use this preset in your lightroom. Go with the below link 

https://www.picartainment.com/how-to

To solve this Problem, First You need to make sure the file has fully downloaded and then try again to extract.

This is just very Rare, but if this happens please raise your ticket at support or you can raise your query at support@picrtainment.com

We have made a proper guidance tutorial. To know how to use this preset in your lightroom. Go with the below link 

https://www.picartainment.com/how-to

Video Luts

Answers to your all Queries about Video Luts

Luts are supported by All major video editing software including premiere pro, Davinchi resolve, final cut Pro, after effects, kinemaster, Power director, nuke, etc.

We have made a proper guidance tutorial .To know how to use this luts in your video editing. Go with the below link.

 https://www.picartainment.com/how-to

Yes, Definitely you can!

yes, it’s applicable for all device(mobile/laptop/tablet)

Animation

Answers to your all Queries about Animation

Animation is a customizable. Guarantied you will get your file within a 1 day but usually arrives within 8 to 12 hour of purchase.

On Customizable Products Like Animation. Our Designer Checks and Validate the Information you provided is according to the design and there isn’t any technical glitch or design error, The Reviewing makes it a Bit Time Consuming but this ensures The Quality and Correct Information provided by you. Usually within 12 Hours its checked you receive them.

We have made a proper guidance tutorial.To know how to use this animation. Go with the below link

https://www.picartainment.com/how-to

Yes you can correct if you have filled a wrong data, just by dropping at support@picrtainment.com with your order id.

You would be Provided  .mov file {transparent video file},  .mp4{green screen file}.

FAQ

Answers to your all Queries about General Queries

Your Files can be download from your mail or from Picartainment Dashboard > Download. Also, After Successful Purchase, The Files would be Made available to Your Registered/Purchase Mail Address.

The Time of Delivery for Non-Customizable (Lightroom Presets & Luts) is approximately 1 min or instant but the Customizable (Animation) is approximately a day but usually arrives within 12 hour of Purchase.

On Customizable Products Like Animation. Our Designer Checks and Validate the Information you provided is according to the design and there isn’t any technical glitch or design error, The Reviewing makes it a Bit Time Consuming but this ensures The Quality and Correct Information provided by you. Usually within 12 Hours its checked you receive them.

This is just very rare, but if this happens please raise your ticket at Support or you can raise your Query at support@picartainment.com

This is just very rare, but if this happens please raise your ticket at Support or you can raise your Query at support@picartainment.com

The file is in .zip format. First of all you need to extract it to use Them.

Sorry The product listed are only for Personal use, if found Reselling Product, Some Legal action would be taken against one who does so.

Yes, Definitely you can!

Billing

Answers to your all Queries about Billing

We accept the all payment method.

( i.e. google pay, PayPal, Upi,credit&debit card,Netbanking.)

 

The Refund can’t be Provided. We highly encourage you to go through our refund policy.

https://www.picartainment.com/shipping-and-return-ploicy/

Yes, Definitely you can!

This is just very Rare, but if this happens contact us through this link

  https://www.picartainment.com/contact/

If made an online transaction which failed but the money were debited, you’ll eventually be credited within a few banking days. However, if that doesn’t happen then it is best you contact your bank or the merchant. … Your money hasn’t disappeared into the thin air.

You can directly get it at your email with order link.

No. We don’t store your credit card or payment info. We just use this info for order processing via our checkout providers.

No exchange is Available.

Technical Issues

Answers to your all Queries about Technical Issues

 In such scenario Please Wait for while, we will be come back once Our/Bank server will get up.

This is just very Rare, but if this happens please raise your ticket at support or you can raise your query at support@picartainment.com or contact us.

This is just very Rare, but if this happens please raise your ticket at support or you can raise your query at support@picartainment.com

You can Access it at your Picartainment Dashboard. In Dashboard you need to login your account, then search a download and after this you can access your in zip format.

   Kindly check the spam in your mail.

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